Refund & Cancellation Policy

At Tripbee.io (“Tripbee”, “we”, “us”, or “our”), we strive to provide you with a seamless and flexible travel planning and booking experience. However, as an aggregator and facilitator of travel services—including transportation, accommodation, activities, and other bookings—our ability to process refunds and cancellations is subject to the terms and conditions of our third-party partners, affiliates, and service providers.

This Refund & Cancellation Policy explains how requests for cancellations, changes, and refunds are handled for bookings made through Tripbee.io and sets out your rights and responsibilities.

By using Tripbee.io and making a booking through our platform, you agree to this policy.

1. General Principles

• Tripbee.io acts as an intermediary between you and third-party travel providers.
• The final terms for cancellation, modification, and refund are determined by the relevant provider.
• All refund and cancellation requests must comply with the provider's terms, fees, and deadlines.
• Some bookings may be non-refundable or non-changeable regardless of circumstances.

2. Booking Types and Applicable Rules

2.1 Transport (Flights, Trains, Buses, Ferries)

• Refunds & Cancellations: Governed by carrier fare rules; many promotional fares are non-refundable.
• How to Cancel: Use your Tripbee.io dashboard or contact support; some require direct carrier contact.
• Processing Fees: Tripbee.io may charge an administrative fee in addition to provider charges.
• No-Shows: Failure to check in will generally forfeit booking amount without refund.

2.2 Hotels and Accommodation

• Policies vary by property; visible at booking.
• Non-Refundable: No changes or refunds after booking.
• Free Cancellation: Full refund if canceled within the specified window.
• Partial Refunds: Possible minus cancellation fees.
• Early Departure / Late Arrival: No guaranteed refunds for unused nights.

2.3 Car Rentals, Activities, Experiences

Policies vary by provider; shown during booking:

• Non-Refundable/Prepaid: No refunds even if unused.
• Free Cancellation: Full refund within timeframe.
• Partial Refunds: May incur fees or time restrictions.

2.4 Packages & Multi-Provider Bookings

Each component follows its provider’s rules; canceling one may not refund others.

3. How to Request a Cancellation or Refund

1. Log in to your Tripbee.io account and go to “My Bookings.”
2. Select “Cancel” or “Request Refund,” or contact support at support@tripbee.io.
3. We will process with the provider and inform you of eligibility, fees, and timelines.

Important: Your booking is not canceled until you receive written confirmation.

4. Processing and Timelines

• Refunds processed after provider confirms eligibility.
• Refunds made via original payment method; delays by banks/processors are outside our control.
• Timelines vary but generally take 7–45 business days after approval.
• We are not responsible for currency fluctuations or bank fees.

5. Non-Refundable and Non-Cancellable Bookings

Products marked “non-refundable” or “final sale” at booking are not eligible for refunds, including special events and promotions.

6. Modifications and Changes

Most providers restrict changes; if allowed, subject to availability, fees, and administrative charges. Requests must be made via your account or email.

7. Edge Cases and Special Situations

7.1 Provider-Initiated Changes

We assist with refunds or alternatives if providers change or cancel bookings; our liability is limited to amounts recovered.

7.2 Force Majeure

Events outside our control (e.g., disasters, strikes) follow provider policies; vouchers may apply.

7.3 Travel Restrictions & Visa Issues

No refunds for visa denial or travel bans.

7.4 Duplicate Bookings or Errors

Notify us within 2 hours for accidental duplicates; we’ll attempt void but cannot guarantee refunds if provider disallows.

7.5 Technical Issues

If booking fails due to technical error and no booking issued, a full refund will be processed.

8. Fraud and Abuse

We may refuse refunds or cancel bookings if fraud or abuse is suspected; bookings with stolen payment methods will be canceled without refund.

9. Limitation of Liability

Our liability is limited to the amount received by us for the affected booking; we are not liable for service delivery or quality.

10. Changes to this Policy

We may update this policy at any time. The “Last Updated” date reflects the current version; continued use constitutes acceptance.

11. Contact Us

For questions or assistance, contact support@tripbee.io or write to:

151 Craigpark Drive, Glasgow, G31 2NU, United Kingdom